Tap Devices; Select your Ring Pro. Why is my ring doorbell not chiming? Not ringing your existing internal doorbell correctly ; Night vision doesn't work; Ring Pro works fine for a couple of events and then stops working; Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. Waiting to see if it made any difference. Is there any way to set the setting so that sound and microphone default to ON when I tap the someone at the door notification so that I can hear/speak to the person ringing the bell immediately without having to unmute each time? Hi there - just got a new Ring Pro doorbell installed but I have noticed that when I tap on the notification on my phone to say that someone is at my front door (i.e. Click on this link to control notifications and sound on your Android device. I am having the same issue. I'm really hoping I don't have to replace this unit for a third time. It’s easy to solve such a problem. Thank you for breaking down the use case and benefit. OK, I didn’t hard reset the unit, I just reconnected the WiFi... that seemed to do it. The iPhone IOS Ring app Live view does NOT let me hear anything and if I try and speak thru the Ring app to the person near the Ring doorbell unit, NOTHING is heard outside. I'm wondering if I need to just hard reboot the unit and see if it starts recording again. Press question mark to learn the rest of the keyboard shortcuts, https://ring.com/share/6533703215040883643. Waiting to see if it made any difference. To top it off, on my phone it defaults to alndscape video and won't change to portrait, so I can't even get to the buttons to turn the microphone on, so I can't speak to anyone at the door at all. Video is working and recording. It’ll be a pain in the tookus if I have to remove the safety screw and reset the WiFi every time. Completely understand @TDH! I've tried looking in the settings but couldn't see it... Hi @TDH! I’m having the same issue right now. Follow the steps below to give the Ring app access to your microphone: On your iPhone or iPad, open Settings; Select Privacy; Select Microphone; Ensure that the toggle next to the Ring app is enabled (green) as shown below. This may speed up your time to answer events in real time. To make matters worse it seems like the microphone toggle button only shows when the phone is in portrait mode, whereas when the phone is in landscape mode it only shows the toggle sound button. Hi there - just got a new Ring Pro doorbell installed but I have noticed that when I tap on the notification on my phone to say that someone is at my front door (i.e. That makes distant devices cannot be connected to the Wi-Fi network. Second time since Ring sent me a replacement about 2-3 months ago. Could it be a Firmware issue? This allows you to choose whether your device records the default length video, or continue to live stream the event. There will then be a yellow light as it boots back up Doorbell Pro works fine for 10-15 days and then no audio. Did a quick try this morning and the 2 way audio is fully working again. The videos record, when I try to answer my doorbell, the audio from my phone/computer records, but there's no audio recording from the doorbell itself, and visitors can't hear me talk. Re: Enable microphone and sound by default. they've actually pushed the doorbell) I get the live view feed but the sound and microphone are both muted by default. I have issues when reviewing previous recordings I do not have a option to have microphone on so cannot hear them. To check the voltage of your Ring Pro: Open the Ring app. Has anyone ever encountered an issue like this before? Now let’s see how long that’s lasts. I would also like this fixed, it really is poor. Therefore, ensure that the microphone has been enabled on the device, by going to the Ring Doorbell app and toggling the microphone button. HOWEVER, it will record my voice as spoken into the app, but will not broadcast it to the doorbell unit outside. I'll be sure to share this thread with our team for future consideration, as this sounds like an excellent feature for two way audio. they've actually pushed the doorbell) I get the live view feed but the sound and microphone are both muted by default. Sometimes homes with thick brick walls block the Wi-Fi network connection. At this time the two way talk must be initiated for the video to be considered "answered" in the Ring app. Tap the three lines on the top left. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, 3rd Time's a Charm, right? Example: https://ring.com/share/6533703215040883643. It needs a one tap method to answer the door with a two way call. Android. So you may remember a few weeks ago I had a problem getting power to my Ring Doorbell Pro because of some faulty units. I can only hear while in live mode. While there is not a setting to control this, our Rapid Ring app is designed to provide quick access to live video. Quick feedback and thanks to @Riley_Ring for posting the how to reset the video doorbell. Stange issue but at least it is fixed. New comments cannot be posted and votes cannot be cast, More posts from the ringdoorbell community, Press J to jump to the feed. After it is back on the charging plate, there will be a yellow light as the doorbell boots back up; Try using the audio again using these steps; Perform a soft reset on your device Remove the doorbell from its charging plate; Press the small button on the back of the doorbell for 10 seconds and then release; Place the doorbell back on its charging plate. To make matters worse it seems like the microphone toggle button only shows when the phone is in portrait … All this means that it takes a bit of fumbling around before I can hear/speak to the person at the door (on top of the delay in opening the app and loading the video feed), all of which wastes valuable time when the person ringing is a courier (and they rarely hang around for more than a few seconds before walking off and posting a "sorry we missed you" card). 3rd unit has been working great for a week or so... but I noticed tonight that I can no longer hear audio from my Ring Doorbell Pro. This also, allows the user to choose when to initiate audio if someone is at their door. If I power cycle it or reset it by pushing the side button it recovers, works fine for a couple of weeks and then... no audio again. The last known time the audio from the doorbell was working was 3/9. The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound. We always value our neighbors feedback, and I will be sure to share this request with our team! The last thing I tried with Ring support is to hard reset the device, remove it from the app and reconfigure it from the start. Health report says everything's OK. You have two options, either you buy a Wi-Fi extender or a ring chime … The first reason to search for in case your doorbell stops ringing is the Wi-Fi dropout. I get that the app allows you the option to use two-way commincation but I would like to have the option to enable it by default. I would also like this feature added. My WiFi is strong. Well, kinda???? The last thing I tried with Ring support is to hard reset the device, remove it from the app and reconfigure it from the start. If I power cycle it or reset it by pushing the side button it recovers, works fine for a couple of weeks and then... no audio again. I can clearly hear the speaker on the other side, no more polly parrot effect.